Terms & Conditions

1. Introduction and Scope

These Terms and Conditions ("Terms") govern the use of our tools and services within the Resell Vault Discord server, website (https://resellvault.co.uk), and other related platforms provided by Resell Vault LLP ("we," "us," or "our"). By accessing or using any of our services, you agree to comply with and be bound by these Terms.

2. Definitions

• User: Any individual or legal entity using our Discord tools, website, or other services.
• Service: The suite of tools, monitoring services, and resources provided by Resell Vault to assist with product sourcing and reselling.
• Subscription: A paid plan that grants the User access to premium features across our Discord, website, and other integrated services.

3. Access to the Service

• Access to our Service is open to all individuals and legal entities.
• Users must provide accurate, complete, and up-to-date information when registering.
• Users must link their Discord account with the email used for their Stripe payment to gain access. Access will not be granted without a successful Stripe-Discord link.

4. Use of the Service

Users agree to use the Service solely for lawful purposes and in compliance with all applicable UK laws. Users must not:

• Use the Service for fraudulent, deceptive, or unauthorised activities.
• Share, sell, or rent out their Resell Vault account, Discord role, or access credentials.
• Attempt to exploit, manipulate, or disrupt our tools, website, or Discord features.
• Infringe on any third-party intellectual property rights.

We reserve the right to suspend, mute, or terminate access to our services for any violations of these Terms or our Discord Community Rules. Our updated muting system allows muted users to continue accessing tools and dashboards whilst restricting their ability to participate in community discussions. Warnings will typically be issued before such actions are taken.

5. Community Standards

All users must follow our Discord Community Rules which are designed to maintain a respectful and productive environment. Violations - such as spamming, abusive behaviour, hate speech, or harassment - may result in warnings, mutes, temporary suspensions, or permanent bans at our discretion.

6. User Responsibilities

• Users are responsible for maintaining the confidentiality of their login credentials and Discord accounts.
• Users must notify us immediately of any suspected unauthorised access.
• Users acknowledge that Resell Vault provides information and automation tools but does not guarantee profits or successful purchases.

7. Responsibilities of Resell Vault

• We aim to provide a reliable and uninterrupted Service but cannot guarantee 100% uptime.
• We are not responsible for changes to third-party platforms (e.g., Vinted, eBay, StockX) that may impact the effectiveness of our tools.
• We are not liable for any financial losses incurred from using our services.

8. Intellectual Property

8.1 Our Intellectual Property Rights

• All content, tools, software, algorithms, and methodologies within our Discord server, website, and related services are our exclusive intellectual property or licensed to us.
• This includes but is not limited to: proprietary monitoring algorithms, automation systems, AI tools, educational content, brand names, logos, and trade secrets.
• Our service is protected by copyright, trademark, trade secret, and other intellectual property laws.

8.2 Prohibited Activities

• Users must not copy, reproduce, distribute, modify, or create derivative works from our proprietary tools, methods, or content.
• Reverse engineering, decompiling, or attempting to extract source code from our systems is strictly prohibited.
• Screenshots, recordings, or documentation of our proprietary methods for redistribution is not permitted.
• Creating competing services using our intellectual property or trade secrets is prohibited.
• Sharing access credentials, Discord roles, or subscription benefits with unauthorised parties is forbidden.

8.3 User-Generated Content

• Users retain ownership of original content they create and share in our community (messages, images, etc.).
• By sharing content in our services, users grant us a non-exclusive, royalty-free licence to display, moderate, and archive such content.
• Users are responsible for ensuring their content doesn't infringe third-party intellectual property rights.

8.4 Service Access Rights

• Your subscription grants you personal, non-transferable access to our SaaS platform and Discord-based tools during your active subscription period.
• Access is automatically provisioned upon successful payment and is strictly personal to the subscribing user account.
• You may not share, transfer, or provide access to your subscription benefits, Discord roles, or account credentials to other parties.
• Service access terminates automatically upon subscription cancellation, non-payment, or account termination.

8.5 Intellectual Property Infringement

• If you believe your intellectual property rights have been infringed within our service, please contact us immediately with detailed information.
• We will investigate and take appropriate action, which may include content removal or user suspension.
• We reserve the right to terminate accounts of users who repeatedly infringe intellectual property rights.

9. Protection of Personal Data

• We comply with the UK GDPR and the Data Protection Act 2018.
• Collected data is used only for managing accounts and improving services.
• We do not sell or share user data with third parties without explicit consent.

For more detailed information on how we collect, use, and safeguard personal data, please review our Privacy Policy.

10. Pricing and Payment

• Subscription prices are displayed in GBP (£) and include applicable taxes.
• Payments are securely processed online using accepted payment methods.
• Subscriptions renew automatically unless cancelled before the next billing cycle.
• Trial Periods: Users who sign up for a trial will be charged automatically after 3 days unless the trial is cancelled beforehand. We do not offer refunds if users fail to cancel before the trial ends.
• Chargebacks and Fraud: Initiating a chargeback without first attempting to resolve the issue with our support team may result in immediate suspension or permanent termination of access to our services.

11. Third-Party Integrations Disclaimer

Our tools and services rely in part on third-party platforms and APIs (e.g., Discord, marketplaces). We are not responsible for outages, limitations, or changes on those platforms that may affect the functionality or availability of our Service.

12. Service Availability

• Subscriptions grant access to Resell Vault's Discord tools and services upon successful payment and Stripe-Discord account linking.
• If you experience access issues, please contact us via support within our Discord.

13. Moderation, Access, and Refund Policy

• Users will not be muted, suspended, or removed from the Service without multiple warnings, prior punishments (such as temporary mutes), and direct communication.
• If a user is permanently banned from the community, we will refund the remaining time on their subscription.
• Muted users retain full access to tools and services but may be restricted from community discussions. No refunds are provided for muting actions as service access is maintained.
• Refunds for moderation actions are only considered in accordance with this section.

14. Right of Withdrawal

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have a 14-day right to cancel a service purchased online. However, by subscribing and accessing Resell Vault immediately, you expressly waive your right of withdrawal.

15. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms when such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Discord platform outages, restrictions, or changes to their service
• Third-party marketplace changes (Vinted, eBay, etc.) that affect our tools
• Internet service provider outages or connectivity issues
• Cyber attacks, DDoS attacks, or other security incidents
• Cloud service provider outages (AWS, Supabase, etc.)
• Government regulations or legal restrictions
• Natural disasters or public emergencies

During such events:

• We will make reasonable efforts to minimise service disruption and communicate with users about the situation.
• We may temporarily suspend affected services without prior notice if necessary for security or stability.
• Service credits or subscription extensions may be provided when substantially all subscription features are unavailable for extended periods exceeding 72 hours, at our discretion.
• Users' payment obligations continue during temporary service disruptions unless otherwise specified.

This clause does not excuse us from taking reasonable precautions to prevent such events or from implementing appropriate contingency measures.

16. Changes to the Terms

• We reserve the right to modify these Terms at any time.
• Any updates will be communicated via Discord announcements, email, or website notifications.
• Continued use of the Service after modifications constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

• These Terms are governed by UK law.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.